The 2020 Outlook for Financial Services

The world of financial services has changed immensely over the last decade. With the after-effects of the financial crisis coupled with the rise of technological innovation, we have witnessed enhanced regulatory pressure including AML4/5, PSD2, to neobanks disrupting the financial market. 

As we enter the new decade, the need for security, safety, and trust in online transactions is greater than ever before. 94% of consumers want to complete transactions online, and 85% want to do it via websites that verify the identity of all users. As such, securing identities will be the critical differentiator for financial institutions throughout the next decade.

2020 Government, Public Services Outlook

A number of technology trends will continue reshaping government mission delivery this year and beyond. The year 2020 marks the beginning of a new decade―and a future in which government’s ability to adapt and evolve will define its success in serving citizens and building a customer-oriented government of the future.